Experience – Designing Customer Experience Strategies


More than 20 years ago Pine and Gilmore introduced the concepts of the Experience Economy and “work is theater and every business a stage”. Since then, technology has enabled experience first to become the expectation. Experience aligns collaborating and empowered employees and technology with customers. As technology continues to expand so does the experience first …

Office – 4 New Digital Realities


The Fourth Industrial Revolution, known as Industry 4.0, is a revolution in business. The following quote is about Industry 4.0, “45 percent of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies” quoted from McKinsey & Company and can be found here. These technologies exist and they are affordable. …

Strategy – New Business Models Must Haves for Industry 4.0

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Strategy upholds an organization’s mission, vision, and core values with a plan and operating steps to achieve success. Historically, strategies were long-term, often five or more years long. In Industry 4.0, long-term has a new meaning – three years or less. Strategy development and execution must be nimble. In today’s business environment, the operational components …